Refund policy

Your feedback and happiness are important to us!

We have a 30-Days 100% money back guarantee. If you received the incorrect product or changed your mind regarding your EquineLuxury online purchase, simply return the unused product and we will happily issue a refund/exchange. 

Returned products must be received unopened and reasonable condition.

Before returning your order, please e-mail us your order number and the reason for your return request.

Unfortunately, we won't be able to return shipping fees.

Your return or exchange request will be processed immediately.

Usually, we process the positive exchange request within 5-7 business days.  Business days are from Monday-Friday(excluding public holidays).


Please note that only products purchased on our website can be returned for a refund.

If you have more questions regarding refund or exchanges, please contact us via e-mail at